Shipping policy
At PureMastic , we pride ourselves on providing convenient and reliable shipping options for our valued customers. With our commitment to exceptional service, we ensure that your orders are delivered safely and efficiently. Below are the key aspects of our shipping policy:
1. Fast and Secure Shipping: - We offer fast and secure shipping services to ensure that your orders reach you in a timely manner and in pristine condition.
2. Free Shipping Options: - Take advantage of our free shipping options available on select products.
3. International Shipping: -We take pride in extending our international shipping services to customers worldwide. However, certain countries may be inaccessible due to postage regulations. If your country is not currently listed for shipping, kindly reach out to us at orders@PureMastic.com.au and we'll explore potential solutions to assist you.
For international orders, customs duties, import taxes, VAT/GST, brokerage fees, or any other charges imposed by your destination country are the responsibility of the buyer.
These charges are not included in our product prices or shipping fees. If applicable, they will be collected by your local customs authority or courier before delivery.
As customs regulations vary by country, we recommend checking with your local customs office for information on any potential import charges before placing your order.
PureMastic is not responsible for delays, additional charges, or parcels returned due to unpaid customs duties or import taxes.
4. Delays: - Please be aware that once your order leaves our warehouse, we have no control over shipping times. Various factors can cause delays. If you think your package is significantly delayed, please reach out to us at orders@puremastic.com.au and we will do our best to resolve the issue.
5. Contact Us: - If you have any questions or concerns regarding our shipping policy or shipping services, please don't hesitate to contact our dedicated customer support team. We're here to address your inquiries and provide assistance as needed.