Frequently Asked Questions
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package at Australia Post Tracking System
What shipping carriers do you use for order delivery?
We work with reputable shipping carrier Australia Post to ensure reliable and timely delivery of your orders.
Can I change the delivery instructions after placing my order?
Unfortunately, we cannot modify shipping addresses or delivery instructions once an order has been processed.
What should I do if my tracking information shows that my order is delayed or stuck in transit?
In rare cases of delays or issues with delivery, please reach out to our customer service team at here with your Order Number. We will investigate the situation and provide assistance in resolving issues.
Contact Form
Contact form
Customer Support:
PureMastic Fulfillments, PO Box 2143 , Morphettville-5043, South Australia
Email: orders@PureMastic.com.au
Wholesale Orders:
Email: inquiries@PureMastic.com.au
Product Affiliates:
Email: marketing@PureMastic.com.au